Frequently Asked Questions

A flat rate is an all-inclusive price. So regardless of weather, traffic, or day of the week, the customer knows exactly the rate they will pay.

A flat rate is an all-inclusive price. So regardless of weather, traffic, or day of the week, the customer knows exactly the rate they will pay.

All our rate include taxes and tolls. Gratuity is encouraged.

Yes, we monitor flights hourly.

Please call us for consultation. we would be glad to help.

Cancellation and time changes require a minimum of 3 hour notice.

If cancelled with in the 3 hour window, we charge the base fare.

Due to liability issues our driver are not able to install safety seats.

Yes, of course! The telephones are staffed 24/7 365 days a year.

We’ll send an onsite notification once your vehicle has arrived.

No vehicle is older than 5 years and meet the consumer department standards.

Cars are parked on the intersection of Roosevelt and Indiana but maybe moved due to city regulations.

Cars are parked one block north of Madison at the intersection of Damen and Warren.

All our drivers our insured and meet or exceed the City of Chicago mandated regulations.

A 10 min grace period is given from the time of the pickup before wait time charges start.

Yes, based on the location of the stop.

We prefer 24 hour notification but we do accept on demand service based on availability.